Client-focused Service Every Step of the Way
What separates us from other abstract collection companies is our approach to serving our clients combined with our process for capturing, implementing and supporting your collection process.
You’ll be assigned a dedicated, experienced project manager and technical advisor to provide support during each phase of the collection process.
Our Proven Process
Exploration (Pre-Project)
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We ask a lot of questions… Our goal is to gain an understanding of what problems you face in your current process at all stages and the reasons you’re looking for an alternative.
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We then determine how we can accommodate your needs and improve your process with our software solution.
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Our years of experience have given us insights into your technical and business objectives.
Discovery
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We ask even more questions! We’ll thoroughly address every stage of your current process and so we can build out a calendar of events and configure the software to meet your needs.
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We document the entire process and identify areas for improvement.
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Our discovery process doesn’t stop at the beginning. After your session is over, we’ll evaluate the entire process and look for ways to improve for the next year.
Design
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We configure and customize system phases that meet your needs.
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We train you on how to use the system.
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For each phase of your process, we’ll go back into the system and make adjustments.
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We’ll recommend alternatives along the way… ideas that you may not even have thought of.
Support
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You’re assigned project manager and technical advisor are ALWAYS available and will provide support during each phase of the collection process.
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We’re continuously documenting your process as we go to identify areas for improvement.
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We provide prompt responses to your inquiries. No worries about waiting a week to hear back from someone.
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We contact you in advance of critical deadlines to help you prepare for things like collection ending dates.
The Wrap Up
We are your retained knowledge bank for your entire process.
Since we document everything and we have a calendar detailed with notes, we are in a position to makes this even easier next year.
And should staff change on your end, don’t worry. Our documented process allows us to quickly bring your new staff up to speed.
Think of us like an extension of your team!